PRIVACY POLICY

In compliance with UK and European Data Protection Regulations, Bowen Bowen takes your privacy seriously and we pride ourselves on our transparency. This Privacy Policy explains what personal information we collect from you when you are a recipient of our services and when you visit our website.

The Policy sets out how we use and protect any information that you provide to us when using any of our services or visit our website.

We are committed to protecting your personal information and take seriously our obligations with regards to the EU General Data Protection Regulation (GDPR).


The Data Controller Contact Details

For the purpose of GDPR we, Bowen Bowen, are the data controller. This means that we are responsible for deciding how we hold and use personal information about you. Any enquiry you may have regarding the collection or processing of your data should be addressed to:

Bowen Bowen
Pools Close House
Pool Close
Welford On Avon
CV37 8QB

You can also contact the Data Protection Representative directly at: privacy@bowenbowen.co.uk



Collecting information

Bowen Bowen may collect personal information which we receive when:
• you contact us, or
• you are a recipient of our services
• you work with us as a subcontractor
• you use our website
We may collect the following types of information:
• Your name, address, email address, telephone number(s) and other contact details to enable us to communicate with you efficiently and through the manner of your choosing
• For contractors completing work for us we may also collect your bank details, company tax status, qualifications and insurance details
• For all site visitors we will collate name and the company you work for.

Why do we collect this information?
The personal information that we collect and store relating to you is primarily used:
• To provide you with services
• To allow us to communicate with you respond to general enquiries for necessary
administrative purposes
• To meet our legal and regulatory obligations.


How do we collect this information?

We collect personal information:
• Directly from individuals: e.g. phone call and website enquiries
• From our Business 2 Business contacts
• Via solicitors and other legal representatives
• Your employer if you are a employee of a subcontractor
• Via a personal questionnaire if in relation to Health and Safety

We are committed to keeping our information up to date, as far as is reasonably possible. However, if you believe that we have made an error, then please contact us at: privacy@bowenbowen.co.uk and we will immediately correct any inaccurate information.


How long do we keep your information for?

In order that we are able to provide the best possible service to you, we have agreed and documented retention schedules that we consider to be relevant and proportionate to the service we are providing.

Data captured from enquires and marketing opportunities may be held for a period of up to 12 months.

Health and Safety data collated as part of ensuring a safe work environment on site will be held in accordance with the HSEs requirements.

When there are statutory or legal requirements to do so, we will retain relevant sections of your personal data for a set period of time for accounts and records purposes.


Sharing your Data

We currently do not share any data outside the EEA but should we need to transfer personal information to third parties located outside the UK, we will ensure that information is protected to a level which meets the requirements of UK and European data protection regulations.

Access to your personal information is only allowed when required by law or is required as part our fulfilling our obligations. We do not, and will never, sell your personal information with other third parties.

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies.

We use third party providers to:
• to provide additional business support services such as banking and accountancy


Keeping your information safe and secure

Bowen Bowen is committed to keeping all collected personal information secure to protect it from being inappropriately or accidentally accessed, shared, destroyed, and against it being compromised, in any way.

To that end, our IT systems have been reviewed and independently assessed to be of a high technological standard in order for us to provide assurance that your information is handled securely at all times.


Your rights and access to your information

You can withdraw your consent to the use of your personal information at any time. This may affect the services that we are able to supply to you. For more information on your rights you may visit the ICO website www.ico.org.uk
Providing there is no legal exemption then you are entitled to the following:
• Request a copy of your personal information
• Request to erase your personal data
• Place restrictions on our processing your data
• Correct any data inaccuracies

To make a request to Bowen Bowen for any personal information we may hold about you, we need you to contact us by writing to the address provided below:


Bowen Bowen
Pools Close House
Pool Close
Welford On Avon
CV37 8QB


or by emailing the Data Protection Representative at: privacy@bowenbowen.co.uk


Disclosure of your information

In certain circumstances, we may send your personal/sensitive information to the HSE
or our Accountants as appropriate.We have assessed all our suppliers and contractors and
ensured that our GDPR requirements have been communicated to them and accepted via a
contractual agreement. All data, both internal and through our suppliers, is located within
the UK or EU.


Marketing

We send out flyers and other company information, these hold no Personally Identifiable Information. Following receipt of these flyers should you wish to do business with the company the above policy items will apply.


Changes to this Privacy Policy

We keep our privacy policy under regular review and in line with any changes recommended by the Information Commissioner’s Office and we will ensure that stays up to date and relevant, providing complete transparency.
This privacy policy was last updated in November 2019.